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The google maps section has been one of this year’s best roller coaster rides. At the beginning of the year it seemed that many of the maps were being manipulated and dominated by map spammers. It progressed and the maps became more sophisticated. Then the ride took a huge drop when it became “Too sophisticated”. In an attempt to squash out the bugs in the maps and eliminate the pests, i.e. spammers, the maps began a rampart merging. The following is a story of near tragic results from an inaccurate merger made in the maps…
“Google merged the records for Dr John G Moe and Dr Kenneth Landis and this almost led to a tragic patient outcome this weekend. An emergency room doctor from Kansas tried to contact Dr. Moe to see if a certain drug could be given to our patient. Since the patient was unable to give the ER our phone number, the googled Dr John G Moe. Since Google linked our record, the saw the phone number for Dr Landis and left a message on his answering machine and since he wasn’t on call that weekend, we didn’t learn of the problem until much later. So – how do we get Google to unmerge our records. We share an office – but are not a group practice and do not cross-cover on call? Is there an email address or phone number we can use to get this fixed?” Ellen
http://www.google.com/support/forum/p/maps/thread?tid=6c515a66e1584e5e&hl=en
Today many other map results are doing the same. Its fair to say that google wants their information to be accurate. That is why they making the mergers. But this doesn’t stop the pain of those that are being hurt.
You also have un-mergers happening. Locations that were accurately merged with review sites like insiderpages.com, that are now split off and forming two listings for the same business, same address, with a few mismatched items, like one listing with “St.” and the other “Street”. Or a listing with “Ste” and another with “Suite”, these discrepancies can result in un-mergers. So mergers and un-mergers can both take their toll.
The other side of this are spammers that are still getting through. Like when you search for Houston Pest Control in Google, you get a one box for a site that is a listing service for a pest control company… zone profiles.
Google gives a profile page a one box for Houston Pest Control. SEO teams are constantly calling and bombarding PCO's with offers about Local listings on Google. Beware, spammers will be caught. Will the pest control maps ever be right?
Map of interest on Google. Pest Control Companies with positive reviews.
Is there a happy ending to this story?
Give google some time. They are very good at what they do. I am confident that they will get all of this straightened out. In the meantime, play nice! Just because your competitor has an edge on you doesn’t mean that you should give him a bad review… Like the Dixie Rebel’s review for St. George Pest Control. Funny thing… this little review pushed Bulwark to ask it’s customers for help in fighting the falsehood spread by this review. The result… 89 positive reviews!
Further, Don’t lie and pad your reviews… Sorry not going to name pest control companies I am suspicious are doing this, but a little investigation into the reviews and it’s pretty easy to spot a fake. If you want my opinion on a guy that looks like a fake then post it below and I will give you my scoop.
If you want additional help with google maps then email a friend of mine at tshirtseo (at) yahoo.com
Thanks for visiting and please add your comments!
Google has been undergoing a lot of face lifts recently. As of date, google’s 2009 maps addition have made a huge impact on search results and overall website traffic. The maps are stealing some if not most of the spot light for many searches. And if you haven’t caught this google wave then built your ship and get on board.
What’s new as of today, is that the coveted “10 box” or “pack 10″ for local searches is now down to 7!
That’s right, you will find only 7 local companies now when you search for “Pest Control Austin AZ“… Let’s try again 7-box when you search for “Pest Control Mesa AZ“. Just barely above the cut on that one…
The new limit is 7! Which may not be a big deal,… unless you were 8, 9, 0r 10. That is just the way google crumbles.
Wait, your not seeing what I am seeing in your results?
Oh yeah, as of today on 3 separate pieces of equipment from, 3 different IP addresses, I got 3 totally different results. Google Local Search Results are now popping up everywhere!
Here is a quick tally for www.BulwarkPestControl.com search term “pest control” (of course)…
I-Phone – #19 (used to search this before) Different top placements for 1,2,3…
PC – #19 (used to search this before) Different top placements 1,2,3,…
Blackberry – #13 (Never searched for pest control before) Similar top 1,2,3, as I-phone different than PC.
GOOGLE!!!! Quit changing my results!
Oh, and as far as the maps go… If you put in your location, or let it locate you through your IP address it will give you map results based on proximity. If my IP is in Raleigh, NC… it gives me a different 10, I mean 7, on the map results. If I change my location to a zip code it changes, if I change my location to a city it changes again. Each time it pulls the listings that are closest to your IP, Zip Code, or City location and the listings that are most relevant to your search.
Soooo, forget optimizing your location for the entire metro area! Unless, the niche isn’t that competitive. It is internet real estate where value is based on location, location, and location.
Hope this helps!
* Search results will vary based on user, device, browser, IP address, web history, search term, and other undetermined factors, therefore we are not sure what results are typical and make no claims as to testimonials given hereof, or thereof.
** and for my FTC disclaimer… If you consider this a Google review then your wrong. It’s a Google Report, either way Google did not pay me for this. I am however associated with a pest control company, so if you see a link that says Exterminator Tulsa and it points to a particular website then yes I did that on purpose and yes they pay me to work for them, but, this is kinda not work stuff… so classify it as you wish. Man I love my job!
P.S. You can optimize for an entire metro as a key word… try “Austin Pest Control”, but google is changing the way people search by adding local results to service terms, like “pest control”. Why add in my location if google will give me results based on my location?
Interesting read today from Fox news on the Federal Trade Commission (FTC). This is something that would effect SEO companies as they are prone to adding links and building blogs to get more traffic. The FTC has voted to regulate blogging and fine those that are posting product reviews for money. They believe that these reviews are misleading in that the consumer is unaware if the review is a organic unsolicited review or if the review is paid for by the product company. Further, many of these sites and reviews sign on as affiliates and receive a commission if the product is bought through their site.
The law will require that bloggers must make it known that they are being paid in a “clear and conspicuous” manner and the law goes into force December 1st, 2009. The law does not require notification for “free” products, meaning if I were to offer you free pest control service in exchange for a review then you are not required to disclose that you are receiving free service. While these regulations may make many bloggers nervous, the FTC says that they intend to target the companies and advertisers. This actually makes me more nervous as a pest control company.
Let’s say that I am paying an SEO company to build my site and back links. How can I be sure that the SEO company I hire is adhering to this law? Who then is responsible, the SEO company or the pest control company? Further, this law seems very inadequate. How do you define a “review” of a company or a review of a product? How will the FTC distinguish between legitimate customers reviewing a product or service versus the paid reviews? And what about blogs that benefit indirectly from their reviews (i.e. Google adsense)?
Or better yet define “clear and conspicuous”. How do I know if this site “clearly and conspicuously” show that I am a Bulwark employee. Is the facebook profile on the left sufficient or do I need to disclose this in every post? Beyond that this blog isn’t purely a Bulwark blog, its my own blog and thoughts as well. Bulwark does not sanction everything written on this blog and I am not really getting paid directly for my content.
Overall, however, I applaud the FTC’s attempt to regulate this gross flood of solicited reviews. It is unfortunate that so many companies and individuals are cashing in on the naive public. Having worked on the internet for sometime I spot the propaganda reviews and comments regularly. In fact, there are entire blogs that look like just a single user reviewing everyday products, but in fact are a paid blogger.
As far as I am aware Bulwark has not overstepped these requirements. But, again, I am unaware of every attempt hired SEO firms have undergone to boost my web presence. Further, I don’t know how they define “clear and conspicuous”. Hopefully a site that is owned by Bulwark is clear. But, it does sound like I will need to check in on my SEO team, and I would advise all internet advertisers and business owners to do the same. Don’t get caught with your pants down.
From your Pest Control SEO guy.
This post was not directly paid for by Bulwark Exterminating, however the writter is biased as to which pest control service is the best.
I recently attended an SEO class that talked about “selling the dream.” The premise was that the content you write should be geared toward the driving motivating desired outcome the client has. “Sell the dream”, was showing them the dream situation that your product or service creates. So the pest control dream, is…. “A pest free home.”, “A bug free Life.”, “A scorpion seal to keep scorpions out.”, “Never see another bug inside your home.” …. really there’s not much more to say. People want pest control because they want to get rid of bugs.
Honestly, some of these other “Dream” things were pretty far fetched for me. Like selling the “Win a date with this internet super model”…. Yikes. People actually buy into that? I personally am extremely annoyed by the newspaper advertised price for a new car, a car that never seems to exist on the lot because it was model 871XXX_BUG-ME&NOTreal1 and it was already sold… “Buy this gadget and never lose your keys again.” … unless you lose the gadget. “Never get caught by a photo radar ticket.” That one is a little more appealing to me.
Either way, the concept is correct. You talk to the customer’s desire. It’s the whole catch a fish thing. Some baits work and some don’t, but you’ll never catch a fish with just a hook. So in line with this thought I happened upon this email that didn’t make it to my junk folder and man is it good. Its a near flawless example of a good campaign…
Dear Sir,
I hope that I am not embarrassing you with this mail because you did not expect it or know me before. But kindly rest assured that I have irresistible urge to write it believe me, the mail is an indication of love for you and happiness I shall always wish you. I am Miss Martha. K. Pierre 20 years old and the only daughter and child of late Mr. and Mrs. Ferdinand. K. Pierre the former diamond merchant in Guinea Conakry.
My late father was a wealthy Gold and diamond dealer my mother died ten years ago and my father was poisoned to death by his political members, before his death my father told me that he made me the next of kin of a fund he deposited in his offshore account with a financial institution in the Commonwealth of Dominica.
I have contacted the bank and confirm that my father really make me the next kin of the deposit, now I want you to assist me to transfer the money into your account in your country because the people that killed my father is after my life now to make sure that our family are drastically wiped off, infarct as I am writing to you now I am in hiding here please if you can help to save my life and transfer the fund to your account.
I am deeply interested to offer to you 25% from the total money that is involved for transferring it into your own designated account, again I will hand this money over to you to invest it wisely for me, as you know, this is the highest confidence and trust any person can repose on the other especially when it is considered that we did not know ourselves before then you are expected to display high degree of maturity, responsibility, and understanding in handling this information so that our family enemies will not know that I am getting around in me through your information.
The main aim of contact you are to assist me in three ways (1) to help and transfer the money to your country (2) and to help me get a profitable business for investment in overseas any where all is based on your professional advice and acceptance to assist me. (3) To help me have a stay in your country when I might come over to meet with you and continue my education (4) to help me manage whatever investment you will get for me until I finish my education.
I will give you every detail about the deposit for the transfer to carry on to your account. After you have indicated your interest and willingness to help me out of this problem to secure the money for a proper investment in your country. Please write to me as fast as to acknowledge this mail and thanks in anticipation. For the confidentiality of this transaction please strictly reply me at XXXXXX@XXXXXXX.com, for scurity porpourse thanks.
Remain In Bless the Lord.
Best Regards
Miss Martha. K. Pierre
Did you make it all the way through that email??? If you didn’t then I understand. Here are the Highlights:
Starting from the beginning-
1-Attention grabber – “embarrassing you…” Draws you right in. Your asking yourself… “What is she talking about?”
2-Appeal to emotion- “irresistible urge”,”indication of love”, “happiness”. Wow lay that on thick!
3- The story- Everyone loves stories.
4- The benefits – What’s in it for me?… Gold, wealth, a young woman.
5-Call to action.
What about the dream? The whole thing was a dream and the perfect guy dream at that…. Wealthy 20 year old in love with you, pleading for you to save her. What man could resist?
Well that was great. They almost made it through a perfect pitch… minus the few misspelled words at the end and possibly because it’s “Too Good to be True.” Therein lies a very thin line. When are you overselling? Where is that line?
To be continued in Part 2 next week….or next month.
I am happy to say that I now possess a Certification in Advanced Search Engine Marketing Strategies. Yes, I can hang a piece of paper on my wall signed by an instructor verify that I not only spent the time in class but that I passed their SEO test. But what does that mean to the rest of the world?
Well lets relate this to my favorite subject, Pest Control. The State and Federal governments mandate that technicians be licensed in order to apply pest control products in and around structures for the purpose of controlling pests. The above license requirements vary by state. Some states requiring hours spent under supervision of another authorized and licensed technician. Some states require so many hours in a classroom training environment. Some states require continuing class room time to renew licenses. And all states that I am familiar with require a successful completion of a state exam. But does that mean that every state licensed pest control professional does the same work? Does being state certified equate to being able to control pests?
An SEO certification is a little different in that there is no governing body mandating the completion of a SEO course prior to advertising that one is a SEO Guru. There are no regulations for an SEO expert. The value of a SEO certificate is determined by the course given and the individual’s application of the principals taught in that course.
With a State certified pest control technician I can at least assume that the technician is aware that he should not clean out a spray nozzle by putting it to his lips and blowing. (Yes this was an actual question on a state pest control exam.) With a certificate in SEO there really is no guarantee as to what they might know.
Even with the lack of a standard for SEO certification, one should be able to assume the following standards are met:
1- Knowledge that Black Hat SEO may get you banned from search engines.
2- Understanding of the bare essentials in meta tags for a page: Title, Description, Keywords.
3- Understanding keyword rich content, and now a days, LSI or better said subject related content.
My opinion, those are the bare minimum standards that an SEO certificate should insure.
As for hiring a SEO team, does having a certificate make a team any more qualified?
Yes, to some degree a certificate verifies that someone has at least a general knowledge of SEO. Yes, it attests that they have some SEO training.
No, having a certificate does not insure that an individual is more qualified then another non-certified SEO guy. The only credible measurement of an SEO’s ability is their portfolio.
Since there is no governing body or recognized standard an SEO certificate does not insure anything. However, if all things were equal then I would take a certified SEO guy over a non-certified SEO guy.
What does that have to with pest control?
Just got through reading a post on marketing and they questioned the use of facebook and twitter. I agree, similar to my previous post there is a lot of hype about SEO tools and SEO stuff all of which is bugging me, because its like the emperor’s new clothes a bunch of hype with no fabric to it. Or this year’s big “Green Washing” marketing tactic. For many its a pitch. No substance to it.
Good business is good business. Good marketing on the other hand….
Twitter – A tool.
Facebook – A tool.
Hammer- A Tool.
What you do with the tool is what makes the difference. You can use a hammer to build a building or use the same hammer to bring a building down.
If you can combine good business with good marketing then you’ve got a two punch combo worth talking about. That’s where SEO comes to into play.
There is no sense pushing a product that does not carry its weight in gold. Pushing products that don’t give a customer what they want is a short term mentality. Its a losing game plan. But adding a little push to a product or service, like Bulwark’s pest control service, that already has momentum, well then you are just fueling the fire. And big fires get noticed. So start by building a good service, find under served customers, ask them what’s bugging them, and then fix it. Create a solution to someone’s problem. See a need, fill a need.
Get your SEO here.
I ran across a new logo today after reading about Green Servers on Blog Pest Control.com
It’s your handy dandy Green Certified Website logo: www.co2stats.com. And you can buy it now added it to your site and they will monitor how many visitors you get and determine the carbon impact of your website. But wait, it gets better, Just by adding this logo to your site you will get visitors to Trust you more, stay longer, and link back to. WOW! What a magically little logo! And you don’t even have to be green! Just add the logo and watch the Green Cash Flow in.
BUT WAIT IT GET’S BETTER! For each affiliate website that signs up after clicking through on your magical Green Website Logo you will get a commission. So what we are really saying when we say Green is $GREEN$.
And Buy now and we will throw in your FREE EMEPROR’S NEW CLOTHES!!!
THAT’S RIGHT
FREE EMPOROR”S NEW CLOTHES WITH EVERY GREEN LOGO PURCHASE!
….Sorry got a little carried away.
I will just finish up with one of my favorite quotes from Troop Beverly Hills. “Patches, we don’t need no stinking patches.”
What separates you from the competition? This question is the key to any marketing strategy and often the key to success for any business. Although some may venture through life never asking this question, enjoying success, and never giving any thought to the multiple variables that make them successful. Again, what separates you from the pack, answered or not is a key element to business survival. It may be your location, it may be your name, it may be your excellent service, but for whatever reason, your customers have a choice and they choose you. Knowing why they choose you can be huge!For those that leave this question unanswered and are still successful, you most likely could amplify that success by answering and exploiting your differences.
One example for Bulwark has been their ability to focus and conquer a very difficult pest, scorpions. Constant and successful scorpion control does not come by mere luck. Bulwark’s owner took the time to research, test, and evaluate different scorpion control methods and ideas. After success and failure, a real scorpion solution was found. Bulwark, as a modest and small family pest control company, at that time this solution was discovered, didn’t do much to expound upon this success. However, the customers that realized the magnitude of effective scorpion control spoke out and communicated this to their friends. Now, after hearing the voices of thousands of happy scorpion free customers, Bulwark doesn’t just get noticed for scorpion control, no its better then a mere pat on the back, they get recommendations from other pest control companies. They get referred to by local Home Depot representatives as the scorpion specialists.
Now, the goal of a good marketing team is to magnify and amplify those voices and that service. Today, its hard not to find Bulwark if you search for scorpions in the areas they serve… or if you search for just scorpion control period.
Dear Aamco Transmission,
I had my transmission worked on by your company about 2 years ago. One of the reasons I chose your service was because of the lifetime warranty that was promised. I find out now that it was a “lifetime transmission service”, not a warranty and that there is no existing warranty on the work performed. Apparently it was 12k or 12 months. The transmission that you replaced or rebuilt hasn’t hit 20k yet and is shot. The branch I went to said I got a smoking deal, that if I want they will match that price. Is it really a smoking deal if its now broken? Is there any way you can help resolve this?
Dear Customer, We spoke to the AAMCO franchise in Mesa concerning your van. They tell us that your original service was done for essentially a wholesale price and that they are willing to come down even slightly from that amount with a longer warranty this time. We suggest that you contact Zack at the AAMCO center and consider that offer carefully since it appears to be extremely reasonable. AAMCO Customer Relations.
I am aware that Zack mentioned it was a wholesale price. I would have preferred to pay the extra $500 to have it done right the first time. Thanks for your feedback. I am sorry but I don’t feel it fair to sell me something that doesn’t work so that you can sell it to me again later…
My Take -
Zack’s proposal was about $1600. Last time they “fixed the transmission” it was a little over that price. I was assured last time that the work done would last and that since the engine was still good that no other major repairs would be needed on the van. Zack even said “Well you’d hope it would last more then 20k”. Yes, I am kicking myself for letting him give it back to me when it was still shifting hard, with the excuse that the computer would adjust. Basically it sounds like I got ripped off. I am sorry that it was the former owner but the name is the same. Unfortunately since this is a branded company you will live and die by the name your brand carries. Don’t believe me, then read J.D. Powers- Satisfaction.
I know this sucks all the way around, because it was probably just one guy that screwed up, but I feel that I am getting the short end of the stick here and I don’t feel that the resolution offered was fair.
So how does this relate to Pest Control?
First, I have to say, I have a little more respect for Orkin and Terminix.
But more importantly, Pest Control Prices! Charging a customer less and doing a lesser job is bad business.
I was probablly undersold. The guy fixing my transmission probably went with the cheapest possible solution. Results we “okay” to start but it was not a long term fix to my problem. Ultimately I, the customer, feel like I got ripped off. Now I tell 5 people about it… or 5,000 depending on who reads my blog. The net effect is that you do more damage to your company by offering a cheap service for a low price.
… oh, and 3rd don’t advertise something that may be easily misinturpetted, like “Lifetime Transmission Service.”
Read more on Pest Control Prices.
What are the benefits of a family pest control over a big corporate run pest control?
What are the disadvantages?
Is there a happy medium?
One of Bulwark’s customers put it best for us… “Small enough to care, but big enough to do it right.”
But even beyond that is what Gerry touched on in a recent post. A family business may have some flaws… what you may be shooting for instead is a business family. Drawing from my experience with other family owned companies in the past, specifically a restaurant I worked for, it was almost hard to leave them because the owner and other employees had developed a real concern about each other. I have even had one family company ask to keep me on for about 10 to 15 hours a week in the evenings, and I felt like I needed to stay to help them out. The pay wasn’t great but it wasn’t about the pay. It was about the family.
So does your family pest control company fall into the pitfalls of family members getting away with murder and ultimately ostracize the non-family employees? Or does your franchise run a tight ship were every sailor on board would risk life and limb for another?
Franchise, privately owned, or corporate…
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